Planet Fitness Watertown, NY: A Comprehensive Overview
If you're looking for a gym that combines accessibility with affordability, Planet Fitness in Watertown, NY might be on your radar. Known for its judgement-free atmosphere, this location offers an array of equipment and facilities designed to cater to a diverse clientele.
Accessibility Features
One of the standout features of the Watertown Planet Fitness is its commitment to accessibility. The gym boasts a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all members can enjoy their workout experience comfortably. The layout is designed to facilitate ease of movement throughout the facility, making it a suitable option for those with mobility challenges.
Showers and Cleanliness
The gym also includes showers, which are essential for many members post-workout. While some reviews indicate that the cleanliness of the showers varies, most agree that they are functional and generally acceptable. However, some feedback points towards inconsistent maintenance, with paper towels often running out or showers being reported as less than pristine at times.
Membership Information
A membership is required to access the facilities, making it imperative for prospective members to understand the terms before signing up. Several users have expressed frustration regarding the cancellation policy, with reports of difficulties when attempting to cancel memberships, especially for those moving out of state.
Atmosphere and Community
The atmosphere at Planet Fitness is often described as welcoming and friendly. Many patrons appreciate the community vibe that comes from sharing the space with fellow fitness enthusiasts. However, there have been complaints about noise levels, particularly with some individuals being overly loud during workouts, which can detract from the overall experience.
Planning Your Visit
When planning your visit, it's important to note that the gym's hours have been a point of contention among members. Many have reported instances of the gym not opening on time, especially during weekends. Therefore, you might want to consider calling ahead to confirm operational hours to avoid waiting in a full parking lot, as noted by other frustrated members.
Conclusion
In summary, while Planet Fitness Watertown offers an affordable gym option with accessible features and a variety of equipment, potential members should weigh the pros and cons based on existing reviews. Understanding the membership and cancellation policies, as well as planning visit times carefully, can enhance your experience at this gym.
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If you happen to be at Stateway Plaza, you're at the previous spot! Google and the PF app are showing the wrong address.
We've moved across the highway, near Best Buy.
The music was blaring, making it hard to hear my own tunes through my headphones. Additionally, the stretching area was quite cramped.
Apart from that, it's a decent location with satisfactory shower facilities.
Steven Brooks (6/1/25, 11:16 PM):
Just like many other Planet Fitness gyms. Plenty of gear for pull-ups, which I found enjoyable. It tends to get packed around 6 pm.
There were some loafers left out in the changing room that emitted a terrible odor. There should be some "judgement" on personal hygiene habits. Whoever owns those smelly shoes; please invest in a new pair and some socks! Pretty please!
Nicholas Gonzales (6/1/25, 6:30 AM):
I must say, the equipment needs some fine-tuning and the music could certainly use an upgrade. But above all, it is crucial to ensure that the restrooms are kept in pristine condition. What’s the story here? I gave you a five-star rating around a year ago.
Joyce Reynolds (5/28/25, 2:39 AM):
The price can't be beaten. The facilities are in good shape. Gotta keep an eye out to minimize the lunk factor. Great staff. Showers are clean.
Daniel Hall (5/27/25, 7:57 PM):
I joined the gym when they reopened after Covid, so I've had this membership for a while now. I went over a year without using it and still paid for it. When I changed my debit card and didn't update the payment information, they billed me with late fees included. I called when I tried to use the membership again and discovered I had been continuously billed, but they refused to waive any fees. They would rather lose a customer over $60. Well done! I will be sending my "official" cancellation via email due to their poor customer service!
Keith Hughes (5/26/25, 2:46 AM):
The staff is extremely friendly and helpful. This gym is the sole one in the vicinity, hence it tends to be quite crowded throughout the day. I struggled to finish my workouts at times due to the equipment consistently being in use, but I would suggest opting for a very early or very late session to avoid the crowds. Personally, I decided to invest in a home gym set instead.
Joan Henderson (5/25/25, 11:52 PM):
This spot has all ya need for a full or partial body workout 💪, no matter how old ya are, ya can feel at ease doin' what ya gotta do and there are tellys as well. Don't forget yer Tootsie roll on the way out. Highly recommend Planet Fitness over other gyms. So, sign up today...
Diana Martinez (5/25/25, 7:17 AM):
A splendid spot to visit, indeed! Top-notch customer experience, with a warm and competent staff. The manager is truly exceptional. The premises are always kept squeaky clean, and the equipment undergoes regular upkeep. Undoubtedly, the finest spot in Watertown for a relaxed fitness regimen.
Juan Gonzalez (5/19/25, 6:55 PM):
Planet Fitness used to be a jolly good spot for a workout until they changed management, old chap. The chaps and gals on staff were quite polite and friendly, they would cheerily welcome guests in and bid them farewell with a "welcome" or "have a smashing workout." But alas, things have taken a turn for the worse, as they're now rather sour-faced, impolite, and lacking in courtesy. The staff now hover over you like hawks to inspect your phone during check-ins, followed by a phony smile that's quite reminiscent of Tim Curry from Home Alone 2.
The crowd meter is absolute poppycock. The app might show a "2" on the crowd meter, but the whole gym is teeming with folks and there's hardly any equipment available to use. And if that weren't bad enough, there are leaks sprouting up in multiple spots around the gym, dripping on the equipment.
There seems to be a gaggle of staff members loitering at the counter, yet the bathrooms are frequently neglected, lacking in cleanliness and stocked with toilet paper. I've ventured in for a loo break on numerous occasions only to find the stall completely devoid of TP. It's quite disheartening to see how things have gone downhill in recent months.
When I tried to inquire about my membership over the phone, no one ever deigned to pick up. So I sought out the manager for answers in person, only to be met with uncertainty and an unfulfilled promise of a callback with the information. Needless to say, that callback never came, even after several weeks. At this juncture, I feel I've been given the runaround one too many times and am seriously considering bidding adieu to my membership.
I used to revel in the notion that Planet Fitness was a "judgment-free zone," but now every time I set foot in there, I can't help but feel scrutinized by the staff. It's no longer a jolly place to get a good workout in, which is rather a disappointment, I must say.
Scott Johnson (5/18/25, 11:22 AM):
I've been a member for nearly 2 years now and I really enjoy my workouts. There's a wide range of equipment available and the atmosphere is great. The only issue I have is with some individuals who sit on the equipment and play around on their cell phones. I often see them changing music apps or texting instead of working out. While I usually just try to ignore it, it seems to be happening more frequently. I believe it's the staff's responsibility to monitor the workout area and approach those who are hogging the equipment, informing them that this behavior is not fair or acceptable. Apart from that, I love my visits to Planet Fitness. I think this issue could be easily resolved. Thank you.
Roy Bailey (5/12/25, 10:26 PM):
A rather good gym, the staff make an acceptable effort at tidying up the equipment. My main gripe is with the water fountain... The water tastes like straight up dirt. Just glanced into my water bottle and there were some particles floating around. Pretty revolting.
Keith Ford (5/12/25, 12:47 PM):
I thoroughly enjoyed the amenities and the accommodating staff. Managed to squeeze in a solid workout followed by indulging in the Hydro massage beds, top-notch experience all around.
Roger Foster (5/11/25, 1:18 AM):
Lovely gym, spotless and folks just doin' their own thing! No drama or intimidation here.
Susan Clark (5/4/25, 9:30 AM):
Planet Fitness offers a safe, welcoming, and comfortable workout setting. The staff are friendly and professional. I've observed individuals of all ages at the gym. The gym has a simple layout to navigate. The equipment is organized by activity. I've been a member since 2018.
Tyler Price (5/4/25, 8:17 AM):
It's a decent establishment. I was not too pleased to discover they had a cancellation policy AFTER I joined. I have never had a gym membership before and was unaware there was a cancellation fee. Moreover, when I relocated and attempted to terminate, it has proven nearly impossible. The personnel are impolite and clearly show no concern for the members. The environment is certainly frequented by judgmental individuals. Additionally, it is VERY crowded. I am awarding two stars as the gym is maintained well.
Brenda Baker (5/4/25, 7:06 AM):
I joined to walk on treadmills and watch TV so I wouldn't think about walking... surprise! I was told by staff that the headphone jacks don't work and they don't know why, and they don't know when they will be fixed. The other machine I wanted to use was the beauty machine. I asked for a chair or bench so I could sit down and undress. I was told the owner doesn't want a chair in there. I said, "What about a bench?" So the first time, I leaned against the wall to remove my clothes, and then there were no hooks or anything, so I folded my clothes and set them on the floor. The staff at the front counter seems more interested in selling new members who walk in to join. So current members have to wait in long lines just to ask to get the aqua bed turned on or for coins for massage chairs... and when they are not doing that, they are too busy talking in a group with each other. You always feel like you are bothering them when you ask for something. The only good experience I had was with a lady who helped me set up a training plan. She was very knowledgeable, patient, and courteous. There is one girl there who is really snooty when you ask for something. She's a lead something or her tag. I expected working equipment and a staff that was not annoyed all the time that they had to be there working.
Joyce Rogers (5/1/25, 11:16 PM):
Superb team. Available 24/7. Impeccably maintained establishment. The most pristine locker room in the area, no doubt about it. Unbeatable prices, complete with massage chairs and tanning beds.
Shirley Hill (5/1/25, 6:12 PM):
They are a bunch of dodgy characters running the joint. They cheekily used my account details to cover someone else's membership and kept charging me until I had to mention getting the bobbies involved. They flat out declined to reimburse me for the stranger whose sub was paid for with my dosh. I cancelled my account and lo and behold, they continued billing me and then had the audacity to say they couldn't refund me because, well, WE don't have your paperwork. A lot of pilferers and fibbers, I say.
Alan Reynolds (4/30/25, 9:28 AM):
This establishment had a dreadful customer service experience. They were deceitful to my face. The manager abruptly ended the call when I sought clarification on some queries. They declined to share any information about senior management. I strongly advise everyone to consider transitioning to YMCA before they encounter similar issues like I did.
Daniel Cook (4/29/25, 7:11 AM):
I am terribly disappointed with the Manager's behavior at the gym. I have been a Black Card member for many years and I recently decided to cancel my membership. There is a member at this gym, an older individual, who the staff refers to as "special needs". This man uses the Recumbent machine every day. While exercising, he pretends to play the guitar and sings very loudly. (He sings loudly because he wears headphones). After his workout, he goes around the gym singing to everyone (once again, loudly) with his imaginary microphone. Initially, this may seem amusing but it can be quite distracting after some time. When I asked the staff if they could kindly ask him to lower his volume, I was informed that I could either come at a different time or cancel my membership. I chose the latter option. When I requested to speak with someone higher than the General Manager, I was told it was not possible. I was instructed to send an email to the General Manager and she would pass it along. When I inquired about a name, I was denied one.
In regards to the response from management that was just posted - I believe you are being dishonest. You did not provide an email address!
For anyone reading this: the YMCA on Arsenal Street is a fantastic new facility worth $12 million, featuring swimming pools and an indoor track. It's an amazing place! The staff there are welcoming, polite, and respectful.
