West Boise YMCA and Boise City Aquatic Center: A Community Gem
The West Boise YMCA and Boise City Aquatic Center are essential resources for the community, offering a range of activities for all ages. With facilities designed to promote accessibility and inclusivity, they cater to diverse needs, ensuring everyone feels welcome.
Accessibility Features
For those with mobility challenges, the facility includes a wheelchair-accessible entrance, wheelchair-accessible toilets, and a wheelchair-accessible car park. These features make it easier for individuals and families to access the center comfortably, showcasing its commitment to providing a welcoming environment for all.
A Family-Friendly Environment
Families frequently visit this YMCA, participating in swimming lessons, fitness classes, and various kid-friendly activities. One visitor shared, “My family and I go to this YMCA about 3 times a week, and the staff is really friendly! We love all the kid-friendly activities!” Activities range from swimming to climbing walls, encouraging children to stay active.
However, some members have voiced concerns regarding cleanliness and maintenance, particularly around the locker rooms: “Lately, the cleanliness of the locker rooms has hit an all-time low...the locker room especially needs a very deep clean and sanitize.” Addressing these comments could greatly enhance the overall experience.
Inclusivity and Diversity
The West Boise YMCA prides itself on being an LGBTQ+ friendly space, with many reviews highlighting the welcoming atmosphere. One member stated, “I feel so blessed and grateful that this place exists!!!” This sentiment reflects the inclusive culture fostered by staff and other members, making it a supportive environment for everyone.
Communication and Staff Engagement
Despite positive interactions with staff, some patrons expressed frustration over the communication regarding pool closures and lane usage. One patron mentioned, “Consistent failure to communicate pool closures and occupancy," emphasizing the need for clearer updates to ensure members can plan their visits effectively.
In contrast, several reviews praised individual staff members for their dedication and support. “Jacob helped us get familiar with the facility. Highly recommend him!” speaks volumes about how staff can positively affect the member experience.
Facilities and Equipment
The West Boise YMCA boasts impressive facilities, including a large pool with a slide and dedicated areas for different activities. However, some members have noted the need for more workout equipment and the challenges faced due to overcrowding during peak hours. Feedback like “I’d love to see some more bench presses,” indicates that while the facility is well-loved, there’s room for improvement.
Conclusion
The West Boise YMCA and Boise City Aquatic Center offer an expansive array of activities that cater to families, individuals, and people of all abilities. While there are areas for improvement, such as equipment availability, communication, and restroom cleanliness, the overall community spirit remains strong. By addressing feedback from members, this non-profit organization can enhance its service and continue to be a beloved community hub.
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Fantastic Y with an amazing team. They offer a fantastic swimming program, climbing walls, basketball courts, and all sorts of amenities. Perfect for the whole family and suitable for every fitness level.
Karen Cooper (5/26/25, 11:46 AM):
It's quite frustrating trying to make a reservation for the kid pool at the West Boise YMCA. Every time I attempt to book online, their reservation system is the most unfriendly system I've ever encountered. Even though I created an account and added my husband as a family member, when I try to add our granddaughter as a guest, it only allows me to book for myself online. After trying various methods and still encountering issues, I attempted to call to add my husband and grandbaby. When I finally reached someone on the phone yesterday, the person informed me that they couldn't add my husband and grandbaby and advised me to call back today. Firstly, it took about three calls just to get through, and then I was transferred to a voicemail. I had to call again today, and after around five attempts with it automatically going to voicemail, it appears there's no way for me to add my husband or grandbaby for the kid pool. It's truly frustrating and disheartening to spend so much time simply trying to go to the kid pool tonight.
Evelyn Clark (5/24/25, 8:00 PM):
Great gym, but ever since they restricted access for individuals under 15, I know many young people like myself and several others who have canceled their memberships because of this. Fitness shouldn't be limited to individuals aged 15 and above; some people can't go with their parents.
Larry Brown (5/23/25, 10:08 PM):
Top-notch customer service - such a variety of activities to choose from! From classes to equipment, and excellent instructors!
Karen Thompson (5/22/25, 5:50 AM):
Everything is grimy and in disrepair. It's overcrowded with children. The employees don't supervise anything whatsoever. This establishment seems to cater to parents who simply want to drop off their children and forget about them for a couple of hours. The cost for this facility is exorbitant, except when compared to daycare, in which case it's relatively reasonable. If you're an adult seeking a gym, I'd steer clear. However, if you're a parent in need of affordable child care, perhaps it's worth exploring.
Jonathan Kim (5/22/25, 4:31 AM):
This website requires a bit more time to adjust to the gradual reopening amidst the pandemic. They have current procedures in place that put customers at risk of being scolded by stressed employees. I would recommend giving them an additional two or three months before considering testing the waters.
Joe Henderson (5/21/25, 11:43 PM):
I would easily rate this YMCA as the finest in the Treasure Valley. Incredibly clean, with a wide array of equipment and a fantastic pool for swimming laps.
Peter Nguyen (5/21/25, 11:24 AM):
Poor service and excessive rules. They confiscate your snorkel and mask. Too much chlorine in the pool and the prices are exorbitant for what you receive in return. In general, I do not suggest it; better to save your money.
Robert Gomez (5/16/25, 6:45 PM):
We rang up to inquire about the gym timings for Christmas Eve, and were notified that this YMCA will be operating with "reduced hours" through an automated response. We even double-checked on their website. It was a bit challenging to locate clear information on the holiday hours. Oh, my goodness.
Bradley Jackson (5/15/25, 7:17 PM):
No disappointments with the staff or the facility itself. I have had the experience that exercise machines are marked as "out of service" or seem to need attention or repair. Overall, these details get resolved quickly, but a few shortcomings persist that I feel I must point out or send feedback about. The staff is friendly and helpful. In general, the locker rooms are functional and ready for use - sometimes it's apparent that a visitor expects someone else to follow them around and do their pick-up and put-away for them. I think there should be more inclusive pricing options, for example, specific "friends" included the way "family" can be. I'm glad to have and use my membership here.
Madison Barnes (5/15/25, 1:02 PM):
I quite enjoy most aspects of this gym. The folks are fabulous, the place is consistently tidy, and the equipment is well-maintained. My only gripe lies with the men's steam room. It appears to be out of order more often than not. It has been about a month now since it stopped working, and there seems to be no resolution in sight. It likely requires replacement parts, but a month feels like an eternity. Perhaps it's time to consider investing in a new one if this cycle of breakdowns continues. I understand they are costly, but I would hope for a solution. Thank you. I initially reached out about this nearly three months ago, and the steam room continues to remain inactive. How long does it usually take to acquire a part? Are there any plans to rectify or replace it in the near future?
Michelle Kim (5/15/25, 4:15 AM):
My fambly and I go to this YMCA about 3 times a week and the staff is really friendly! We have taken swimming lessons 'ere and it was a great experience! We love all of the kid-friendly activities! Lately, the cleanliness of the locker rooms 'as hit an all-time low in my opinion. I've been looking at the same 5 bandaids in one of the shower stalls for about a week now. I don't even walk around the locker room without my shoes on anymore. The locker room, especially the shower, needs a very deep clean and sanitize. Aside from that, I'd love to see some more bench presses; from what I've seen, they only 'ave two and they always are in use and seem to 'ave people waiting around for them.
Amber Wright (5/11/25, 2:38 PM):
I 'ad a family membership for about 14 years. With a vast array of choices, it's a splendid spot for families, it is.
Peter Morales (5/11/25, 1:26 AM):
I'm visiting Boise from Utah. I came as a guest with my dad (who has a membership). Tim was absolutely lovely. I only came for 4 days and he remembered my name, was able to sign me in, and was kind.
I typically frequent a larger, more industrial gym in Utah. The YMCA in Boise has fewer machines. However, if I lived in Idaho, I may consider joining simply because of the kindness of the staff.
Gloria Adams (5/11/25, 12:39 AM):
They cram people in like sardines, can't play basketball without hitting a child. Racquetball courts are booked hours ahead. The pool is lovely.
Mia Sanders (5/9/25, 6:15 AM):
This place is a real gem, offering something for everyone. Personally, I absolutely love the pool area. With multiple lanes for lap swimming, a spacious free swim area, a thrilling slide, a dedicated children's pool, and a relaxing hot tub, there's truly something for every member of the family. The staff are always quick to assist with any needs, making for a seamless and enjoyable experience. The facility itself is expansive and offers a wide range of amenities - you're sure to be impressed! I highly recommend giving it a try.
Debra Ross (5/8/25, 10:38 PM):
Arriving for a swim meet, the pool has a green bottom and the staff are solely focused on enforcing mask wearing. Interestingly, in the adjacent part of the YMCA, masks are not obligatory. Consequently, it's sweltering and the children have to don masks as soon as they exit the pool. Additionally, two closely associated women are glaring at the attendees, eagerly searching for individuals to reprimand in order to showcase their power. Sadly, it appears that Boise is gradually resembling California. Not a place I would endorse.
Stephen Alexander (5/7/25, 8:07 PM):
I've been visiting this place since the West Y first opened when I was just a young child. It's not the same as it used to be and it's not kept up well. The gym equipment is outdated and often the cables are broken. But a picture is worth a thousand words...just look at the dust 😳 no one ever cleans. And there's no supervision in the weight room, kids running around unchecked and barefoot. It's truly disheartening that it resembles a neglected gym and no one seems to care.
Jeffrey Myers (5/7/25, 9:59 AM):
I was really looking forward to finding a convenient source of healthy recreation for my family with youth sports programs, but the app and scheduling requirements make it impossible to feel like I'm getting my money's worth. We travel from Emmett, but aside from a 9 am Saturday opening for childcare, there are never open spots in the kid zone, and we cannot book more than 2 days in advance. The discount on membership for sports programs is not significant enough to justify keeping it year-round. The app is not user-friendly at all and is an absolute pain to use to cancel reservations. It defaults to the Caldwell location, which is frustrating, and booking anything for kids reverts to desktop view instead of the app view, making it literal hard on the eyes. I am disappointed.
Cheryl Reynolds (5/7/25, 3:03 AM):
The elderly lady who handles the paperwork for setting up an account for individuals with low income was quite rude and disdainful. I felt as though I was being judged for being a single mother with low income. It's unlikely that I will return. The young ladies at the front desk displayed better interpersonal skills than she did.
