Planet Fitness Kennesaw: A Welcoming Atmosphere for Everyone
Located in the heart of Kennesaw, Georgia, Planet Fitness is more than just a gym; it’s a community hub where fitness enthusiasts and newcomers alike can thrive. With an atmosphere that emphasizes inclusivity and support, this location is designed to cater to adults looking for a comfortable place to work out.
Access and Convenience
Accessibility is a key feature at Planet Fitness Kennesaw. The wheelchair-accessible car park and wheelchair-accessible entrance ensure that all members can enjoy the facilities without hassle. For those who need on-site services, rest assured that the gym offers ample opportunities for engagement and assistance from the friendly staff.
Membership Options and Perks
A membership required to access the gym opens the door to a variety of benefits, including exclusive perks for Black Card members. Many patrons cite these perks as a great value, highlighting the cleanliness and equipment availability as strong points of the facility.
On-Site Services: Clean and Convenient
Members appreciate the clean environment, particularly when it comes to showers and fitness equipment. One member expressed, "The machines are 9/10 working," which reflects the commitment to maintaining functional equipment. However, some users have voiced concerns about cleanliness inconsistencies, specifically mentioning tasks like replenishing supplies being neglected at times.
Atmosphere: Judgement-Free Zone
The defining characteristic of Planet Fitness is its atmosphere. Many reviews mention that it is a "judgment-free zone," where everyone feels welcome. This sentiment is echoed in the feedback from families introducing their children to fitness, as well as individuals who appreciate a space free from the typical pressures of more traditional gyms.
A Few Considerations
While the majority of reviews praise the staff's friendliness, instances of inconsistency in customer service and equipment maintenance have been noted. Patrons have expressed a desire for better attention to cleaning, especially in high-traffic areas. Suggestions have included establishing more designated stretching areas to enhance workout experiences further.
Conclusion: A Solid Choice for Fitness Enthusiasts
Overall, Planet Fitness Kennesaw offers a solid fitness experience with a welcoming atmosphere and multiple amenities. While there is room for improvement regarding equipment updates and maintenance practices, the gym remains a popular choice for those seeking an accessible and inclusive workout environment. Whether you are just starting your fitness journey or looking for a new routine, this location has something to offer everyone.
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This establishment is seriously lacking in customer service! Beware of "Justin," a manager with abysmal customer service skills. Dreadfully rude; I wouldn't recommend this place as long as this individual is still part of the staff.
Jeremy Evans (5/21/25, 9:13 AM):
This is my gym. My home turf, my clear my head playground lol. I love this place. Can't wait until our location gets the hydrotherapy beds next month! The tanning is clean. The facility is always clean, and the guys and gals at the front desk are friendly and ALWAYS around. Unlike other gyms I've been a member of. It can be busy, but its spacious and there are tons of machines.
Margaret Ross (5/19/25, 11:06 PM):
Brand new refurbishment! Welcoming, non-judgmental team. This spot offers Total Body Enhancement, massage chairs, hydro massage beds, and tanning facilities.
Johnny Kim (5/14/25, 3:38 PM):
This place definitely requires more stair machines as one of them always seems to be out of order and in need of replacement.
Ava Jackson (5/10/25, 11:17 AM):
I quite fancy Planet Fitness, especially the perk of being able to visit any branch with the Black Card. But I do concur with a few past remarks regarding the constant chit-chat among the 2-3 staff members stationed at the counter, and the apparent lack of cleanliness in equipment maintenance. I prefer going during off-peak hours (when the crowd gauge never hits above 2), so there really shouldn't be any reason not to tidy up the gear post the bustling morning rush.
Additionally, it's a tad disappointing that one of the two hydro beds has been out of order for several weeks now. No timeline provided for its repair, which is rather inconvenient.
Wayne Kim (5/9/25, 10:12 AM):
I absolutely adore this place, even though it can get a bit busy in the evenings. The aqua massage beds are absolutely fantastic! I used to be a member here but ended my membership because of the staff. However, I am so thrilled that I decided to give it another go. The current staff is just amazing. They are super friendly and always ready to assist. My whole family loves coming here and working out together. Huge shoutout to Planet Fitness!!! So happy to be back!!
Grace Ross (5/8/25, 1:44 PM):
This squad is quite smashing and checks off all the boxes for me. They're all proper about keeping things tidy and consistently sanitize the gear. The 30-minute workout zone is ace, fits right into my daily routine. The head honcho at the gym is top-notch, always attentive and open to feedback. Cheers!
Frank James (5/7/25, 2:20 PM):
I'm a black card member from out of town. Thank goodness this isn't my home gym. It smells quite unpleasant, the temperature inside is rather warm, the water from the fountain is only lukewarm, and the bathroom sink doesn't even have cold water. Many of the machines, such as the seated fly and cable fly machines, are not positioned in front of mirrors, so you can't monitor your form while working out. Additionally, several of the Smith machines face a blank wall, which is not very motivating. On a positive note, it wasn't crowded at 6:30 pm. However, I now understand why that might be the case. Did I mention they don't have cold water available?
Judith Lewis (5/6/25, 11:29 AM):
I rang them up twice regarding my gym membership and to terminate it, and the staff member assured me that my subscription would be canceled after the contract ended. However, I was billed for annual fees nonetheless and am struggling to get a reimbursement. Due to COVID, I am not comfortable going into the gym, and their options for cancelling are either in-person or mailing a form, when a simple fax or phone call would suffice. When I mentioned this to a person named Rhett, he accused me of lying about the situation and didn't take into account the health guidelines. Overall, a very unsatisfactory customer service experience.
Louis Allen (5/4/25, 6:58 AM):
Superb ambience, top-notch gear, hours that work for everyone, and hydro massage tools.
Larry Taylor (5/2/25, 6:56 AM):
Top-notch gyms, top-notch customer service. But let me tell you, the cancellation policy is a load of old codswallop! I tried to cancel over the blower, but no dice. They told me I had to cancel in person at my registered haunt or send a certified letter. So I sent off that letter, proper official-like, and what happens? Months go by and my membership is still ticking away. I'd been shelling out for over a year without even setting foot in the place, can you believe it? I was all the way in Wyoming, but no sir, I had to hightail it back to Georgia to sort this mess out in person. And when I finally made it to the Kennesaw joint to cancel, they had the cheek to say I'd still be charged for the month and could use the facilities until mid-August. Not a penny refunded, mind you. Well, I tell you this, I won't be darkening the door of a Planet Fitness again, that's for sure.
Jack Graham (5/2/25, 1:48 AM):
I 'ave only been a member for a short time and I'm quite disappointed in the staff. A couple o' staff members are pleasant, but all they seem to do is stand around if they're not checkin' folks in. I went last night and the women's loo was absolutely dreadful. Also, the staff should really take a stroll 'round and give the cup holders on the machines a wipe every once in a while. I used two different machines and both cup holders I tried had either a sticky drink spill or a dirty tissue in 'em. Also, some of the staff members give off an attitude or shoot a judgmental look when you sign up to use the massage chair or hydrobed. When I used the total body enhancer, I asked a staff member (a young white lass with a blonde ponytail) for information, and instead of explainin', she just told me to read the back of the door for info, please. I'm more than willing to pay me $58 cancellation fee and switch to a cleaner gym.
Jeremy Murphy (5/1/25, 8:14 PM):
It's quite unsettling that the "owner" keeps instructing folks to handle his responsibilities and "speak to the manager." It's your establishment, you should be the one speaking with your managers!
Michael Gonzalez (4/29/25, 10:47 PM):
Outstanding customer service! I can't quite recall, but I think his name was BJ! He was amazing!!! He didn't give me any trouble when I asked for a day pass. He didn't push me to sign up like most gyms or talk endlessly. I had a great workout and because of his approach, I am thinking about joining a Planet Fitness in my area. It was truly refreshing.
Angela Martinez (4/22/25, 5:32 PM):
Chill vibes, solid equipment, and a welcoming team!
Michelle Thompson (4/20/25, 9:22 PM):
Top-notch workout facilities!
The management here is incredibly professional and just super cool! The cleanliness of the facilities is always spot on, which is absolutely crucial. This gym truly caters to families and would come highly recommended to anyone!
Nathan Davis (4/18/25, 6:39 PM):
I go there every day and the machines are always clean with sanitation products available after you work up a good sweat. There's a great variety of equipment to ensure a well-rounded workout. They don't have free weights, but instead provide smith machines or bars on a fixed guided path.
Hannah Perez (4/18/25, 2:52 PM):
I've been a member for 6 months and I've never come across a more well-run or well-equipped gym. The team is incredibly friendly and helpful. The coach is top-notch and supportive. They know you by name and always motivate you. The whole team truly cares about their gym and it's evident. I would gladly suggest the Acworth location to any of my pals. This place is top-notch!
Allison Hayes (4/16/25, 6:04 PM):
Workable. That's a jolly good word for it. Things operate just fine, but could do with a spot of maintenance. The hours are a tad bothersome, as most other spots have gone back to being open 24/7. The place itself is clearly clean, but it doesn't quite meet the usual Planet Fitness standards in terms of upkeep and hours of operation.
Michael Green (4/16/25, 5:55 PM):
This is the sole Planet Fitness location I visit where there are perpetually light bulbs out throughout the facility, dim corners in the tanning sections, and one tanning bed with no illumination. If you happen to be without your phone, visibility is practically nonexistent until the bed eventually powers on. Not once in the last month have I arrived to find the tanning beds in a clean state... They consistently remain in a disgusting condition, and the staff takes no action to rectify this. Furthermore, there is currently no lighting whatsoever in the parking lot... Positively unsafe.
